Q. What happens before my order is despatched?
A. We validate your order and the payment card details you submit to us before your order can be accepted. We will contact you by email to confirm your order and provide delivery information.

Q. How do I return items?
A. If for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 working days of delivery. Find out how to return your order to us, or follow the instructions on the despatch note that you received with your order.

Q. Is it safe for me to give my personal and credit card details online at www.purpleandfinelinen.com?
A. We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. All your payment details are encrypted and therefore protected as they travel over the Internet. You will see the reassuring Golden Padlock when you get to the Card Payment Page.

If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures.

We ask for personal details such as telephone number and email address so that we can contact you in case there is a problem with your order (with delivery for example) or so that we can respond to your queries typically regarding made-to-measure tablecloths and sheets. We may also contact existing customers through email with special Purple & Fine Linen offers and information.

Purple & Fine Linen will protect your personal data. You can remove your email address from our mailing lists at any time. We will not sell this information to any third parties or redistribute it in any way. Personal data is gathered and stored in accordance with the Data Protection Act 1998 UK.

If you have questions regarding our credit card or data security policies, please call us on 01491 638184.

If you are still not convinced about the safety of shopping online, please call us on the number above and place your order over the phone. We are open 9am to 6pm - Monday to Friday.

Q. What inspired you to set up Purple & Fine Linen?
A. Pure linen is renowned for the beauty of its weave, its rich appearance and natural sheen and its ability to endure for a life time. I was inspired to launch this site because much as I adore beautiful linen, it was difficult to find any with elegant, contemporary designs in the right table sizes. I hope to appeal to those who share my passion for beautiful linen. - Aine Hughes

purpleandfinelinen.com is a trading name of Faberhouse Online Limited. Registered Office:Faber House, Ibstone, Bucks HP14 3XT. Registered England 4224837